My Fios App Not Working: Troubleshooting Tips to Get It Running Again

my fios app not working

I recently experienced an issue with my Fios app not working, and I know how frustrating it can be. The app is supposed to provide convenient access to my Fios TV service, but when it’s not working, it can be a major inconvenience. After doing some research, I found that I’m not alone in experiencing this problem.

Many other Fios app users have reported issues with the app crashing, freezing, or simply not working at all. Some have even tried uninstalling and reinstalling the app, but to no avail. It’s unclear what is causing the problem, but it’s clear that it’s affecting many users.

Understanding the Issue

As an avid user of My Fios app, I understand how frustrating it can be when the app is not working properly. I have experienced various issues such as the app crashing, showing a white or blank screen, or simply not loading. In this section, I will help you understand the possible reasons why My Fios app may not be working on your iOS device.

One of the most common reasons why the app may not be working is due to a server issue. If the app is unable to connect to the server, you may receive an error message or the app may not load at all. In such cases, it is best to wait for some time and try again later. If the issue persists, you can try restarting your device or reinstalling the app.

Another reason why the app may not be working is due to a compatibility issue with your iOS device. If you have recently updated your iPhone to iOS 14, XS, or XR, the app may not be fully compatible with your device. In such cases, you can try updating the app to the latest version or contacting the app developer for support.

If you are experiencing issues with the app crashing or showing a white or blank screen, it may be due to a problem with the app itself. Clearing the cache and unwanted data or reinstalling the app may help resolve the issue.

In conclusion, there can be various reasons why My Fios app may not be working on your iOS device. Understanding the cause of the issue is the first step towards resolving it. By following the tips mentioned above, you can troubleshoot the issue and get the app working again.

Troubleshooting the App

If you’re experiencing issues with the My Fios app, there are a few things you can try to get it working again. Here are some troubleshooting steps to follow:

Restart and Update

The first thing to try is closing and restarting the app. Sometimes, simply closing and reopening the app can resolve minor issues. If that doesn’t work, make sure that you have the latest version of the app installed. Check the app store to see if there are any updates available for the My Fios app. If there are, download and install the update to see if that resolves the issue.

Uninstall and Reinstall

If restarting and updating the app doesn’t work, the next step is to uninstall and reinstall the app. This can help to clear any issues that may be related to the app’s installation. To uninstall the app, go to your device’s settings, select “Apps,” find the My Fios app, and select “Uninstall.” Once the app is uninstalled, go back to the app store and download and install the app again.

Reset Network Settings

If the app still isn’t working, it may be an issue with your device’s network settings. Try resetting your device’s network settings to see if that resolves the issue. To do this, go to your device’s settings, select “General,” then “Reset,” and finally “Reset Network Settings.” Note that this will erase all saved Wi-Fi networks and passwords, so you’ll need to reconnect to any Wi-Fi networks you use.

By following these troubleshooting steps, you should be able to get the My Fios app working again. If you’re still experiencing issues, contact support for further assistance.

Exploring App Features

As I was using the My Fios app, I found some really useful features that are worth exploring. In this section, I will discuss some of these features in detail.

Navigation and Interface

The navigation and interface of the My Fios app are user-friendly and easy to use. The primary menu categories, such as Home, Live TV, TV Shows, Movies, and Library, are mindfully curated sections that facilitate browsing. The app’s user interface is designed to help you quickly find the content you are looking for.

Content Discovery and Access

The My Fios app offers a wide range of content discovery and access options. You can browse featured networks, search for specific shows or movies, and view TV listings to find what you want to watch. The app also allows you to access on-demand titles and view the content library to find new and exciting shows and movies.

TV Guide and DVR Recordings

The TV guide and DVR recordings features are some of the most useful features of the My Fios app. The TV guide allows you to view a list of subscribed channels and premium networks, and you can easily browse through the available TV shows and movies. The DVR recordings feature allows you to browse your recorded content and view your primary portal categories.

In conclusion, the My Fios app has a lot of useful features that make it easy to find and access the content you want to watch. The navigation and interface are user-friendly, and the content discovery and access options are extensive. The TV guide and DVR recordings features are particularly useful, allowing you to browse through your recordings and view TV listings. Overall, the My Fios app is a great tool for anyone who wants to stay up-to-date with their favorite shows and movies.

Internet and Network Issues

If you are having trouble with the My Fios app, it could be due to internet or network issues. Here are some common issues and troubleshooting steps to help you resolve them.

Wi-Fi Connection

If your Wi-Fi connection is slow or intermittent, it could be due to several factors, including the location of your wireless router. You can use tools to test your Wi-Fi health, such as the My Fios app or online tests. It’s also important to select the right channel with dual-band and plan your home network to ensure reliable internet speeds.

Internet Connection

If you are experiencing issues with your internet connection, you can try rebooting your router or resetting your ONT battery. You can also check for service outages or contact Verizon customer service for assistance. It’s important to ensure that your router is properly configured and that your devices are connected to the correct network.

Network Outage

If there is a Verizon Fios outage in your area, you may experience issues with your internet or network connection. You can check for outage reports on the Verizon website or social media channels. If there is an outage, you may need to wait for service to be restored. In the meantime, you can try resetting your router or contacting Verizon customer service for assistance.

Remember, if you are experiencing issues with the My Fios app, it may be due to internet or network issues. By troubleshooting these issues, you can ensure that you have a reliable internet connection and can use the My Fios app with ease.

Customer Service and Support

If you’re experiencing issues with the My Fios app, don’t hesitate to reach out to customer service for assistance. As a Verizon customer, you have access to a variety of support options to help you troubleshoot and resolve any issues you may be having.

One of the easiest ways to get help is by visiting the Verizon Help Center and Support page. Here, you can find answers to frequently asked questions, troubleshoot common issues, and even chat with a customer service representative for real-time assistance.

If you prefer to speak with someone over the phone, you can contact customer support at 1-800-VERIZON (1-800-837-4966). A representative will be happy to assist you with any questions or concerns you may have.

In addition to traditional support options, Verizon also offers a community forum where you can connect with other users and get advice and support from fellow Fios customers. This can be a great resource for troubleshooting issues and finding solutions to common problems.

Overall, Verizon’s customer service and support options are designed to make it easy for customers to get the help they need, when they need it. Whether you’re having trouble with your internet speed, billing, installation, or anything else, don’t hesitate to reach out for assistance.


In conclusion, the Fios app not working issue can be frustrating, but there are steps you can take to resolve it. From clearing the cache to reinstalling the app, there are multiple troubleshooting methods available. However, if none of these methods work, it may be best to contact Verizon customer support for further assistance.

It is important to note that the Fios TV Mobile app is a great way to access your Fios TV service on the go. With its modern user interface and intuitive navigation, it provides effortless content discovery from a catalog of newly added networks and On Demand titles. However, like any app, it may experience occasional issues.

To prevent future problems with the Fios app, it is recommended to keep the app updated and to regularly clear the cache. Additionally, make sure your device is running on the latest software version.

Overall, the Fios app not working issue can be resolved with a few simple steps. By following the troubleshooting methods mentioned above, you can get the app up and running in no time.